Annabella Donkor is an experienced Quality Manager with over 16 years of dedication to the health and social care sector. She began her career in 2010 as a frontline carer, developing a deep commitment to delivering safe, compassionate, and person-centred support. Over time, she built specialist expertise in quality assurance, regulatory compliance, and service improvement, consistently driving high standards across a range of care environments.
At Delore Care, Annabella leads the development and implementation of robust quality frameworks that strengthen organisational performance and ensure full alignment with regulatory expectations. She works closely with managers and care teams to embed best practice, monitor quality indicators, and identify opportunities for continuous improvement. Her role also encompasses developing staff capability, supporting audits, leading quality reviews, and fostering a culture where safety, accountability, and learning are prioritised.
Annabella’s frontline background gives her a grounded understanding of staff challenges, service user needs, and the operational realities that shape quality care. Her leadership approach is rooted in empathy, professionalism, and a strong belief in the value of clear standards and consistent practice. She is deeply passionate about creating environments where both staff and service users can thrive.